Shipping Policy

Effective Date: 6 September 2026
Last Updated: 6 September 2026

This Shipping Policy explains the terms and conditions applicable to the delivery of products purchased through the official KB Group / Bhatter Enterprises Pvt. Ltd. website:

Home

By placing an order through our Website, you agree to the terms described in this Shipping Policy, together with our Terms & Conditions, Privacy Policy and applicable Return & Refund Policy.

1. About Our Shipping

KB Group / Bhatter Enterprises Pvt. Ltd. makes reasonable efforts to process and deliver customer orders safely and within the estimated delivery timeframe communicated at the time of purchase.

Delivery availability, delivery timelines and applicable shipping charges may vary depending on:

Delivery location;
Product availability;
Order quantity;
Order value;
Delivery method;
Operational conditions; and
Availability of logistics services.

We reserve the right to modify our shipping arrangements where reasonably necessary.

2. Delivery Locations

We aim to deliver products to serviceable locations within India.

However, delivery availability may depend on the availability of logistics services in the customer’s PIN code.

Certain locations may be temporarily or permanently unavailable for delivery due to logistical, operational, regulatory or other reasonable restrictions.

If an order cannot be delivered to the address provided, we may contact the customer to arrange an alternative solution or cancel the affected order where necessary.

3. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during the checkout process before the customer completes the order.

Shipping charges may vary depending on factors such as:

Delivery location;
Order value;
Product quantity;
Package weight or dimensions; and
Applicable delivery arrangements.

Where free shipping is offered, the applicable eligibility conditions will be displayed on the Website or during checkout.

4. Order Processing

Orders are generally processed after successful order placement and payment confirmation, where applicable.

For COD orders, order processing may begin after the order has been verified.

Processing time may vary depending on product availability and operational requirements.

An order may be delayed or cancelled if:

A product becomes unavailable;
Customer information is incomplete or incorrect;
Payment cannot be verified;
The order is suspected to be fraudulent;
The delivery location is not serviceable; or
Circumstances outside our reasonable control affect fulfilment.

If we cancel an order after receiving payment due to a reason attributable to us, the applicable amount will be refunded in accordance with our Refund Policy.

5. Estimated Delivery Time

Estimated delivery times may be displayed on the Website, at checkout, or communicated to the customer after the order is placed.

Delivery timelines are estimates and may vary depending on the destination and logistics conditions.

The estimated delivery period may be affected by:

Public holidays;
Weekends;
Weather conditions;
Transportation disruptions;
High order volumes;
Natural disasters;
Government restrictions;
Strikes;
Remote or difficult-to-service locations;
Courier or logistics delays; or
Other circumstances beyond our reasonable control.

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

6. Future Courier and Logistics Partners

At the current stage of our Website operations, KB Group may not have a fixed or exclusive third-party courier partner.

As our online delivery operations expand, we may engage third-party courier, logistics or shipping providers.

Where applicable, customer information necessary to complete delivery may be shared with the relevant logistics provider, including:

Customer name;
Mobile number;
Delivery address;
PIN code;
Order number;
Package/order information; and
Other information reasonably necessary for delivery.

Such information will be handled in accordance with our Privacy Policy and applicable law.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please ensure that the following information is correct:

Full name;
House/flat number;
Building/street/locality;
City;
State;
PIN code; and
Active mobile number.

KB Group shall not be responsible for delays, failed delivery or additional delivery attempts resulting from incorrect, incomplete or outdated information provided by the customer.

If you identify an error in your delivery address after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but an address change cannot be guaranteed after the order has entered processing or dispatch.

8. Delivery Attempts

The applicable courier or delivery provider may make one or more delivery attempts depending on its operational procedures.

A delivery may fail if:

The customer is unavailable;
The address cannot be located;
The provided contact number is unreachable;
The customer refuses to accept the package;
The customer provides incorrect information;
The delivery location is inaccessible; or
Other circumstances prevent successful delivery.

Customers should ensure that someone is available to receive the order where necessary.

9. Failed or Refused Delivery

If a customer refuses to accept an order or the order cannot be delivered because of incorrect information provided by the customer, the order may be returned to the sender.

For prepaid orders, any refund will be considered in accordance with our applicable Return & Refund Policy and the circumstances of the failed delivery.

For COD orders, repeated refusal or failure to accept confirmed orders may result in restrictions on future COD availability.

10. Inspection at Delivery

Customers are encouraged to inspect the external condition of the package at the time of delivery.

For edible oil products, please check for visible signs of:

Leakage;
Broken or damaged packaging;
Tampering;
Severe crushing;
Missing products; or
Other visible transportation damage.

If the package appears significantly damaged or leaking, the customer should document the condition with photographs or video where reasonably possible and contact us as soon as possible.

Any claim relating to damaged or incorrect products will be handled in accordance with our applicable Return & Refund Policy.

11. Damaged or Leaking Products

We take reasonable care in packaging products before dispatch.

However, products may occasionally be damaged during transportation.

If you receive a product that appears to have been damaged, leaking or materially compromised during transit:

Take clear photographs of the outer package and product;
Keep the original packaging;
Do not discard the product or packaging unless instructed otherwise;
Contact our customer support team as soon as reasonably possible;
Provide your order number and relevant photographs or other evidence.

We may request additional information to investigate the issue.

Where the claim is found to be valid, we may provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

12. Wrong or Missing Products

If you receive:

A product different from the one ordered;
A missing item; or
An incorrect quantity,

please contact us as soon as reasonably possible after delivery.

Please provide:

Order number;
Description of the issue;
Photographs of the received package/product; and
Any other information reasonably requested by our support team.

After verification, we may provide an appropriate resolution in accordance with our applicable Return & Refund Policy.

13. Cash on Delivery

Where COD is available, customers may be required to confirm or verify their order before dispatch.

The customer is responsible for ensuring that the correct amount is available at the time of delivery.

A COD order may be cancelled or restricted where:

The customer cannot be contacted;
The order cannot be verified;
The delivery location is not serviceable;
There is a history of repeated refused deliveries; or
The order appears suspicious or fraudulent.

14. Tracking Information

Where a third-party courier or logistics provider offers tracking facilities, tracking information may be shared with or made available to the customer.

Tracking availability depends on the applicable logistics provider and may not be available for every order.

Tracking information is provided for convenience and may occasionally be delayed or contain incomplete updates.

15. Delivery Delays

We make reasonable efforts to fulfil orders within the estimated timeframe.

However, KB Group shall not be responsible for delays caused by circumstances beyond our reasonable control, including:

Natural disasters;
Severe weather;
Floods;
Fire;
Epidemics or pandemics;
Government restrictions;
Strikes;
Transportation disruptions;
Road closures;
Political or civil disturbances;
High-volume periods;
Courier or logistics issues;
Technical failures; or
Other force majeure events.

Where reasonably possible, we will communicate significant delays affecting an order.

16. Remote and Restricted Locations

Delivery to remote, rural, restricted or difficult-to-access locations may take longer than standard delivery areas.

Additional delivery restrictions or charges may apply depending on the logistics provider and destination.

If a particular PIN code is not serviceable, we may contact the customer to determine whether an alternative delivery address is available.

17. Changes to Delivery Arrangements

KB Group may modify its delivery methods, shipping charges, delivery areas, logistics partners or estimated delivery timelines from time to time.

Such changes will not affect an order that has already been confirmed except where reasonably necessary due to circumstances beyond our control.

18. Shipping and Returns

Shipping arrangements do not independently determine whether a product is eligible for return or refund.

Returns, refunds, cancellations and exchanges are governed by our applicable Return & Refund Policy, Cancellation Policy and Exchange Policy.

Customers should review those policies for specific eligibility requirements and procedures.

19. Contact Us

If you have questions regarding delivery, shipping or an existing order, please contact us through the official contact details published on our Website.

KB Group / Bhatter Enterprises Pvt. Ltd.

Address:
FMC Fortuna, 234/3A, AJC Bose Road, 5th Floor, Room C1, Kolkata – 700020, India

Email:
care@kbgroupindia.org

Phone:
033-4067-9100

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

20. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

Delivery operations;
Shipping charges;
Courier or logistics partners;
Delivery areas;
Delivery timelines;
Applicable laws; or
Our business practices.

The updated version will be published on this page with a revised Last Updated date.

21. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in this Shipping Policy is intended to restrict or exclude any rights available to consumers under applicable law.

Last Updated: 6 September 2026