Terms & Conditions

Effective Date: 6 September 2026
Last Updated: 6 September 2026

Welcome to the official website of KB Group / Bhatter Enterprises Pvt. Ltd. (“KB Group”, “we”, “us”, “our”).

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of our website: www.kbgroup.com

By accessing, browsing, registering on, or purchasing products through this Website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies published on the Website.

If you do not agree with any part of these Terms, please do not use the Website or place an order through it.

1. About the Website

The Website is operated by KB Group / Bhatter Enterprises Pvt. Ltd.

The Website provides information about our products and allows customers to browse and, where available, purchase products online.

We reserve the right to modify, suspend, restrict or discontinue any part of the Website, products, services or features at any time without prior notice, subject to applicable law.

2. Eligibility to Use the Website

By using this Website, you represent that:

You are legally capable of entering into a binding agreement under applicable law;
The information you provide is accurate and complete;
You will use the Website only for lawful purposes;
You will not misuse, interfere with or attempt to compromise the Website or its security;
You will not use the Website for fraudulent or unauthorized transactions.

If you are using the Website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Account Registration

Certain features may require you to create a customer account.

When creating an account, you agree to provide accurate and current information.

You are responsible for:

Maintaining the confidentiality of your account credentials;
Keeping your account information accurate;
Preventing unauthorized access to your account; and
Informing us promptly if you suspect unauthorized access.

We reserve the right to suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, abusively or in violation of these Terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on the Website are accurate.

However:

Product colours may appear differently depending on your device or display;
Product images may be for representation purposes;
Packaging, labelling or appearance may change from time to time;
Minor variations may occur between product images and the actual product received;
Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies or omissions relating to products or Website content.

5. Product Availability

All products displayed on the Website are subject to availability.

A product being displayed on the Website does not necessarily guarantee that it will remain available at the time you place an order.

We reserve the right to:

Limit quantities;
Restrict purchases;
Temporarily suspend product availability;
Discontinue products; or
Cancel an order where a product is unavailable,

subject to applicable law.

If we cancel an order for a reason attributable to product unavailability after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.

6. Prices

Product prices displayed on the Website are subject to change without prior notice.

Applicable taxes, delivery charges or other charges, where applicable, will be displayed during the order or checkout process.

We make reasonable efforts to ensure that prices are accurate. However, if a material pricing or technical error occurs, we reserve the right to correct the error and, where legally permissible, cancel or revise the affected order.

If payment has already been received for an order that is cancelled due to a pricing error, the amount paid for the affected order will be refunded.

7. Placing an Order

When you place an order through the Website, you are making a request to purchase the selected products subject to these Terms.

After an order is placed, you may receive an order acknowledgement or confirmation.

An order may be cancelled or rejected in circumstances including:

Product unavailability;
Incorrect product or pricing information;
Payment failure;
Suspected fraudulent activity;
Incorrect or incomplete customer information;
Delivery limitations;
Duplicate or suspicious orders;
Technical errors; or
Other legitimate operational reasons.

Where applicable, we will notify you of an order cancellation.

8. Order Confirmation

An automated order confirmation does not necessarily constitute final acceptance of an order where further verification or processing is required.

We reserve the right to verify an order before processing or fulfilment.

The final order details, including products, quantity, price and applicable charges, will be communicated through the Website or relevant order communication.

9. Payment

We currently support online payments through Razorpay and may provide other payment methods, including Cash on Delivery (“COD”), where available.

When using online payment facilities:

You agree to provide accurate payment-related information;
You authorize the applicable payment provider to process the transaction;
You must not use another person’s payment method without authorization;
You must not attempt fraudulent or unauthorized transactions.

Payment processing may be handled by third-party payment providers.

KB Group does not intend to store complete debit-card, credit-card or banking credentials on its own Website servers.

Payment providers may apply their own terms and policies.

10. Razorpay Payments

Online payments may be processed through Razorpay.

Razorpay may collect and process information required to authorize and complete a payment.

KB Group is not responsible for technical issues within Razorpay’s payment infrastructure that are outside our reasonable control.

If your payment is deducted but the Website does not successfully confirm your order, you should contact us with the relevant transaction details so that we can verify the payment status and take appropriate action.

11. Cash on Delivery

Where COD is available, the customer agrees to provide accurate delivery and contact information.

We may contact the customer to verify a COD order before fulfilment.

We reserve the right to restrict COD availability for certain products, locations, order values or customers based on operational or fraud-prevention considerations.

Repeated refusal to accept confirmed COD orders may result in restrictions on future COD purchases.

12. Delivery and Shipping

At present, delivery arrangements may vary depending on the products, location and operational availability.

Where third-party courier or logistics services are introduced, deliveries may be carried out through such service providers.

Customers are responsible for providing accurate delivery information, including:

Name;
Complete delivery address;
City;
State;
PIN code; and
Valid mobile number.

KB Group shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Delivery timelines displayed on the Website or communicated to customers are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including weather conditions, natural disasters, transportation disruptions, strikes, government restrictions, technical failures or other force majeure events.

Specific shipping charges, delivery timelines and service areas may be governed by our Shipping Policy.

13. Returns, Refunds and Cancellations

Returns, refunds, cancellations and exchanges are subject to our applicable:

Return & Refund Policy;
Cancellation Policy;
Exchange Policy; and
Shipping Policy,

as published on the Website.

Customers should review the relevant policy before placing an order.

Where a refund is approved, the refund may be processed through the original payment method or another appropriate method, subject to the applicable payment provider and banking procedures.

14. Cancellation of Orders

Customers may request cancellation of an order subject to the applicable cancellation conditions and the stage of order processing.

An order may not be cancellable after it has entered certain stages of processing, dispatch or fulfilment.

If an eligible cancellation is approved after payment has been made, the applicable refund will be processed in accordance with our Refund Policy.

KB Group reserves the right to cancel orders in circumstances permitted under these Terms and applicable law.

15. Customer Responsibilities

By using the Website, you agree that you will not:

Provide false or misleading information;
Place fraudulent orders;
Use unauthorized payment methods;
Attempt to gain unauthorized access to accounts or systems;
Introduce malware, viruses or harmful code;
Interfere with Website functionality;
Scrape or systematically copy Website content without authorization;
Use automated systems to abuse the Website;
Attempt to bypass security mechanisms;
Use the Website for unlawful purposes;
Misuse promotional offers;
Impersonate another person or entity; or
Violate any applicable law or regulation.

16. Intellectual Property

All content available on the Website, including but not limited to:

Logos;
Brand names;
Product names;
Product photographs;
Graphics;
Designs;
Text;
Videos;
Icons;
Website layout;
Software;
Source code;
Trademarks; and
Other visual or written materials

is owned by or licensed to KB Group / Bhatter Enterprises Pvt. Ltd., unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, published, transmitted, sold or commercially exploited without prior written permission, except where permitted by applicable law.

Unauthorized use of our intellectual property may result in legal action.

17. User-Submitted Content

If you submit reviews, comments, feedback, photographs, suggestions or other content through the Website or related communication channels, you represent that:

You have the right to submit the content;
The content does not violate another person’s rights;
The content is not unlawful, defamatory, abusive or fraudulent;
The content does not contain malicious software; and
The content does not infringe intellectual property or privacy rights.

To the extent permitted by law, you grant KB Group a non-exclusive, royalty-free right to use, reproduce, display or publish such content for legitimate business purposes.

We reserve the right to remove content that violates these Terms or applicable law.

18. Website Availability

We aim to keep the Website available and functional but do not guarantee that the Website will always be:

Available without interruption;
Error-free;
Secure from every possible threat;
Free from technical defects; or
Compatible with every device or browser.

The Website may occasionally be unavailable due to maintenance, upgrades, technical issues, security incidents or circumstances outside our reasonable control.

19. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites and services.

These may include payment providers, communication services, social-media platforms, logistics providers and other external services.

Third-party services operate independently and may have their own terms and privacy policies.

KB Group is not responsible for the content, availability, security or privacy practices of third-party services that we do not control.

20. Future Analytics and Advertising Services

KB Group may introduce analytics, advertising or marketing technologies in the future, including services such as:

Google Analytics;
Google Ads;
Meta Pixel; and
Other comparable technologies.

Where such services are introduced, their use may be subject to additional disclosures, cookie notices or consent mechanisms where required by applicable law.

The Privacy Policy may be updated accordingly.

21. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We make reasonable efforts to maintain accurate product and Website information but do not warrant that every piece of information will always be complete, current or error-free.

Nothing in these Terms is intended to exclude or restrict any consumer rights or statutory rights that cannot legally be excluded or restricted under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, KB Group / Bhatter Enterprises Pvt. Ltd. shall not be liable for indirect, incidental, consequential or special losses arising from the use of the Website or inability to use the Website.

Nothing in these Terms shall limit liability where such limitation is prohibited by applicable law.

Our liability, where legally applicable, shall be determined in accordance with applicable law and the nature of the relevant transaction or service.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless KB Group / Bhatter Enterprises Pvt. Ltd., its employees, representatives and service providers from claims, losses, liabilities, damages and reasonable expenses arising from:

Your violation of these Terms;
Your unlawful use of the Website;
Fraudulent activity associated with your account;
Your violation of another person’s rights; or
Your misuse of the Website or services.

This provision shall apply only to the extent permitted under applicable law.

24. Force Majeure

We shall not be responsible for delays, failures or interruptions caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Floods;
Fire;
Epidemics or pandemics;
War;
Civil disturbances;
Government restrictions;
Strikes;
Transportation disruptions;
Internet or telecommunications failures;
Power failures;
Cybersecurity incidents; or
Other events beyond our reasonable control.

Our obligations will resume as soon as reasonably practicable after the relevant event ends.

25. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store and process personal information.

By using the Website, you acknowledge that you have read the Privacy Policy.

26. Changes to These Terms

We may modify these Terms and Conditions from time to time.

Changes may be made to reflect:

Changes in our products or services;
Changes in Website functionality;
New payment or delivery methods;
New third-party services;
Changes in business practices;
Changes in applicable laws; or
Other operational requirements.

Updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the Website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

27. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to the Website, these Terms or a transaction shall be subject to the jurisdiction of the competent courts in India, subject to applicable law and applicable consumer rights.

28. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions shall continue to remain in effect.

29. Entire Agreement

These Terms, together with the Privacy Policy and other applicable policies published on the Website, constitute the terms governing your use of the Website and purchase of products through it, except where additional terms are expressly applicable to a particular product or service.

30. Contact Us

For questions regarding these Terms and Conditions, orders or Website-related matters, please contact us using the official contact details published on our Website.

KB Group / Bhatter Enterprises Pvt. Ltd.

Address:
FMC Fortuna, 234/3A, AJC Bose Road, 5th Floor, Room C1, Kolkata – 700020, India.

Email:
care@kbgroupindia.org

Phone:
033-4067-9100

Last Updated: 6 September 2026