Privacy Policy

Effective Date: 6 September 2026
Last Updated: 6 September 2026

KB Group / Deen Bandhu Oil Mills Pvt. Ltd (“KB Group”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, process, store, protect and disclose personal information when you visit or use our website:

This Privacy Policy applies to information collected through our Website, including when you browse our Website, create an account, place an order, make a payment, contact us, subscribe to communications, or otherwise interact with our services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain the necessary consent before processing your personal data.

1. About KB Group

The Website is operated by KB Group / Bhatter Enterprises Pvt. Ltd.

KB Group is engaged in the manufacturing, marketing and sale of edible oils and related products through its business operations and online channels.

For privacy-related questions, requests or complaints, you may contact us using the contact details provided on our Website or in the Contact Us section of this Privacy Policy.

2. Personal Information We Collect

We may collect personal information that you voluntarily provide to us when you use our Website or services.

Depending on how you interact with the Website, this may include:

2.1 Account Information

If you create an account, we may collect:

Full name
Email address
Mobile number
Account login information
Billing information
Shipping information
Other information required to manage your account

2.2 Order Information

When you place an order, we may collect:

Name
Mobile number
Email address
Billing address
Delivery address
City
State
PIN code
Products ordered
Order value
Order number
Transaction details
Payment status
Return, refund or cancellation information

2.3 Contact and Enquiry Information

If you contact us through our Website, email, telephone, WhatsApp, enquiry forms or other communication channels, we may collect the information you provide, including your name, contact details and the contents of your communication.

2.4 Newsletter and Marketing Information

If you voluntarily subscribe to our newsletter or promotional communications, we may collect your email address and communication preferences.

2.5 Technical Information

When you visit our Website, certain technical information may automatically be collected, such as:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of access
Referring website
Basic website interaction information
Technical and diagnostic information

This information may be used for website functionality, security, troubleshooting and service improvement.

3. Cookies

Our Website may use cookies and similar technologies to provide essential functionality and improve your browsing experience.

Cookies may be used for purposes such as:

Maintaining your shopping cart
Supporting account functionality
Remembering preferences
Website security
Improving website functionality
Understanding Website usage
Providing relevant services

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of the Website.

Future Analytics and Advertising Technologies

At present, KB Group does not currently use Google Analytics, Google Ads conversion tracking or Meta Pixel on this Website, unless specifically stated otherwise on the Website.

We may introduce analytics, advertising or measurement technologies in the future, including services provided by Google or Meta.

If such technologies are introduced, we may update this Privacy Policy and, where required, provide an appropriate cookie notice, consent mechanism or other legally required disclosure before or when such technologies collect personal information.

4. How We Use Personal Information

We may use personal information for lawful business purposes, including:

Processing and fulfilling orders.
Managing customer accounts.
Processing payments.
Confirming orders and transactions.
Providing products and services.
Responding to customer enquiries.
Providing customer support.
Processing cancellations, returns and refunds.
Communicating order and delivery-related information.
Sending newsletters or promotional communications where permitted.
Maintaining records of transactions.
Improving our Website, products and services.
Detecting and preventing fraud, abuse or unauthorized activity.
Maintaining Website security.
Complying with applicable laws and regulatory requirements.
Establishing, exercising or defending legal rights.
Performing internal administrative and operational activities.
Carrying out any other lawful purpose disclosed to you at the time of collection.

We will not knowingly use personal information for a purpose that is incompatible with the purpose for which it was collected, except where permitted by applicable law or where appropriate consent has been obtained.

5. Payment Processing Through Razorpay

Online payments made through our Website may be processed through Razorpay, our third-party payment service provider.

When you select an online payment method, certain information may be shared with Razorpay or processed by Razorpay as necessary to complete and verify the transaction.

Depending on the payment method, this may include information such as:

Name
Email address
Mobile number
Billing information
Order information
Transaction amount
Transaction/reference information
Payment status
Other information required for payment processing

Your payment may be processed directly through Razorpay’s payment infrastructure.

We do not intend to store your complete debit-card, credit-card, banking or other payment credentials on our own Website servers.

Razorpay may independently process personal information in accordance with its own privacy practices, terms and applicable laws.

Users should review Razorpay’s applicable privacy policy and terms before completing a payment where appropriate.

6. Cash on Delivery

Where Cash on Delivery (“COD”) is offered, we may collect and process the information necessary to verify, process and fulfil the order.

This may include:

Customer name
Mobile number
Email address
Delivery address
Order information
Order value

Such information may be used to confirm and fulfil the order and to communicate with the customer regarding the order.

7. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product.

We may share personal information where reasonably necessary for legitimate and lawful business purposes.

This may include sharing information with:

Payment Service Providers

Payment-related information may be processed by Razorpay or another payment service provider used by us in the future.

Technology and Service Providers

We may use third-party service providers for services such as:

Website hosting
Website maintenance
Website security
Technical support
Email services
Customer support
Database management
Payment processing
Other technology-related services

Delivery and Logistics Providers

At present, we may not use a dedicated third-party courier or shipping provider for all Website orders.

If third-party courier, logistics or shipping providers are introduced in the future, we may share the information reasonably necessary for delivery and fulfilment, including:

Customer name
Mobile number
Delivery address
PIN code
Order details
Other information necessary for delivery

Where applicable, this Privacy Policy may be updated to reflect such arrangements.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

Comply with applicable laws;
Respond to lawful governmental requests;
Comply with court orders;
Prevent fraud or unlawful activity;
Protect our legal rights;
Protect the safety of our customers, employees or other persons.

8. Third-Party Services

Our Website may use third-party services to support particular functions.

These may include payment processors, hosting providers, technology providers, communication services and, in the future, analytics, advertising or logistics providers.

Third-party service providers may process information according to their own privacy policies and terms.

We recommend reviewing the applicable privacy policies of third-party services before using their services.

9. Google Analytics, Google Ads and Meta Pixel

Current Status

As of the effective date of this Privacy Policy, Google Analytics, Google Ads tracking and Meta Pixel are not currently active on the Website, unless otherwise specifically disclosed to you.

Future Use

KB Group may introduce analytics and advertising technologies in the future to understand Website performance, measure advertising campaigns and improve our marketing activities.

These technologies may include:

Google Analytics
Google Ads conversion tracking
Meta Pixel
Similar analytics or advertising technologies

If these technologies are implemented, they may collect information such as browser information, device information, IP-related information, pages visited, interactions and other measurement data, subject to the applicable technology provider’s policies and our legal obligations.

Where required by applicable law, we will implement an appropriate consent or cookie-management mechanism.

This Privacy Policy may also be updated when such technologies are introduced.

10. Marketing Communications

We may send promotional or marketing communications where permitted by applicable law and, where required, with your consent.

These communications may include:

Product announcements
Special offers
Promotional information
New product updates
Newsletters
Business updates

You may unsubscribe from marketing communications by using the unsubscribe option provided in the relevant communication or by contacting us.

However, we may continue to send necessary transactional or service-related communications, including:

Order confirmations
Payment confirmations
Account-related notices
Order status updates
Important service communications

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

We may retain information for purposes including:

Fulfilling orders
Maintaining customer accounts
Maintaining business records
Accounting and taxation
Resolving disputes
Preventing fraud
Enforcing agreements
Complying with legal obligations
Establishing, exercising or defending legal claims

When personal information is no longer required for a lawful purpose, we may securely delete, anonymize or otherwise dispose of it, subject to applicable retention requirements.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Security measures may include appropriate:

Access controls
Authentication mechanisms
Website security measures
Administrative controls
Technical safeguards
Monitoring procedures
Backup and recovery measures

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

Request information regarding the personal data we process;
Request correction of inaccurate personal information;
Request deletion of personal information where permitted by law;
Withdraw consent where processing is based on consent;
Raise a grievance concerning the processing of your personal information; and
Exercise other rights available under applicable data-protection laws.

Certain requests may be subject to identity verification and legal or operational limitations.

We may request reasonable information necessary to verify your identity before processing a request relating to your personal information.

14. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw your consent by contacting us through the contact details provided below or through an applicable mechanism made available on the Website.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant processing is necessary for providing those services.

15. Children’s Privacy

Our Website is intended for general audiences.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

16. International Data Processing

Some third-party technology or service providers used by us may process information from locations outside India.

Where personal information is transferred or processed outside India, we will take reasonable measures to comply with applicable Indian data-protection requirements and other applicable laws.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our business;
Changes in our Website;
New products or services;
Changes in technology;
Introduction of new third-party services;
Changes in data-processing practices; or
Changes in applicable laws and regulations.

When changes are made, the updated Privacy Policy will be published on this page together with the revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

18. Grievance Redressal

If you have any question, concern, complaint or grievance regarding the collection, use, processing, storage or handling of your personal information, you may contact us using the official contact information provided on our Website.

We will take reasonable steps to review and address grievances in accordance with applicable law.

Privacy / Grievance Contact

Email: care@kbgroupindia.org

Phone: [Insert Official Contact Number]

19. Contact Us

For questions relating to this Privacy Policy or the handling of your personal information, please contact:

KB Group / Bhatter Enterprises Pvt. Ltd.

Address:
FMC Fortuna, 234/3A, AJC Bose Road, 5th Floor, Room C1, Kolkata – 700020, India.

Email:
care@kbgroupindia.org

Phone:
033-4067-9100

20. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

21. Acceptance

By accessing or using our Website, creating an account, placing an order, submitting information or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, such consent will be obtained through an appropriate mechanism.

Last Updated: 6 September 2026